Project Charter Essay

Business Need Ohio Department of Health and Human Services (ODHS) has 15,000 state and county potency employees in 88 counties in Ohio. ODHS has a network infrastructure that ranges to high quality in many regions within the organisation to very poor quality in other regions. Additionally, resources are limited out-of-pocket to a high turnover rate of existing employees causing support for the network to be handled by outside labor. Budget is also limited.To improve the infrastructure, ODHS has asked The Office of Network Support (ONS) to investigate upgrading the ODHS electronic mail system. ONS is obligated for coordinating software put forward and updates and modifications from the Columbus, Ohio location ONS lead manage the erect for ODHS to all agencies within the 88 counties of Ohio either by converting from the current e-mail software from Global Upgrade 7.0 to version 9.0. The decision impart be made on the basis of exist, staffing and various incentives from the v endors. Currently there is a 20% embody emergence with the Globalupgrades 9.0 software, but this cost testament be offset by increased productivity and cost savings through incentives offered by the vendor render Objectives ONS testament investigate, design and develop an upgraded electronic mail system providing research, expertise and origination assistance to improve the network infrastructure to improve communication between the 15,000 ODHS.Approach determine both external and internal personnel to assist in research to determine if updating to Globalupgrades 9.0 or another vendor is more cost effective and if incentives offered leave alone give the advantages needed to improve the electronic mail system. Narrow research to at least two vendor contenders to use for the upgrade based on incentives, costs, and reliability and expansion packages. Select one vendor meeting all criteria and manage thedesign, development and installation of the email upgrade. Testing of email upgrade through use of ODHS user groupImplement email upgradeProject Team Members The key members of the forcing out areProject Sponsor Peter Parker director of Office of Network Support Project Manager Lavina Barry for the Office of Network Support, ODHS. Key PM for the electronic mail Upgrade Project Engineer Diana Prince, ONS Software Engineer with specific experience in implementing and administering various email systems Globalcom vocalization Steve Rogers, Globalcoms sales representative and chief point of contact for the State User Representative Linda Lee Danvers, support specialist within the ODHS, serving as liaison between the ODHS User multitude community and the project team ODHS User Group A crook of ODHS employees that are used to rivulet system upgrades before implementation Team Members will be assigned by the project manager based on their expertise, skills and abilities. The team will be comprised of members from functional areas within the party that fu nctional managers will appropriate with team members dedicating 100% of their time during the duration of the project. Project MilestonesDeliverables Description Email Software UpdateInstallation of upgrade softwareEmail System TestingTest system with user groupsEmail System ImplementationGo-live with support and consultation Project Constraints/Risks Cost for the upgrade package will be a factor because of a possible increase in cost over the current system. With a high employee turnover, experts will be hired in-house on a temporary basis, selected by the project manager, to work on the project. One risk that may perish is the system being taken down for periods of time, disabling communication agency wide. This risk will be adverted by working on the system during downtimeand weekend time, with advance notice to forewarn all employees, including teleworking users.Project Manager Authority and Responsibilities1. Staffing the project manager will determine the skill requirement s for the Email upgrade project and provide them, along with specific team member names, by February 28, 2014. 2. Communications status reports will be provided to the Sponsor bi-monthly. 3. Planning/Tracking this project will be tracked using our in-house project management software. 4. Document/System Access the project manager is authorized access to any company document or system in the pursuit of this project completion.5. The project manager will provide a project plan to the Sponsor no later than March 1, 2014.The project plan will include a description of the work, schedules, budget, spending plan, resource utilization charts and risk management plans. Support Requirements from former(a) Organizations The Email Upgrade Project is set as a high priority for ODS. Functional managers will provide all the support needed to the project manager. Any scheduling conflicts will be persistent by the CEO of ODHS. Due to the limited resources available in-house, some labor will be promise with outside vendors for the installation and testing. Vendor will support the project by providing staffing from their agency as well, number of staff and hours to be agreed to in a subcontract agreement.