PESTEL and SWOT analysis of Honda Motor Co ltd

PESTEL and SWOT analysis of Honda Motor Co ltd Honda Motor Co., Ltd., together with its subsidiaries, engages in the development, manufacture, and distribution of motorcycles, automobiles, and power products primarily in North America, Europe, and Asia. Its motorcycle line consists of business and commuter models, as well as sports models, including trial and moto-cross racing; all-terrain vehicles; personal watercrafts; and multi utility vehicles. The company also produces various automobile products, including passenger cars, minivans, multi-wagons, sport utility vehicles, and mini cars; and power products comprising tillers, portable generators, general-purpose engines, grass cutters, outboard marine engines, water pumps, snow throwers, power carriers, power sprayers, lawn mowers and lawn tractors, home-use cogeneration units, thin film solar cells home use, and public and industrial uses. In addition, it sells spare parts and provides after sales services are through retail dealers, as well as involves in retail lending, leas ing to customers, and other financial services, such as wholesale financing to dealers. The company was founded in 1946 and is based in Tokyo, Japan. http://uk.finance.yahoo.com/q/pr?s=HMC FINANCIAL STATEMENT http://world.honda.com/investors/annualreport/2009/pdf/honda09ar-all-e.pdf There is another table for financial statement is more details at the bellowing: Note: The consolidated financial statements as of and for the year ended March 31, 2009, have been translated into U.S. dollars at the rate of  ¥98.23=U.S.$1, the approximate exchange rate prevailing on the Tokyo Foreign Exchange Market on March 31, 2009. Those U.S. dollar amounts presented in the consolidated financial statements and related notes are included solely for the reader. This translation should not be construed as a representation that all the amounts shown could be converted into U.S. dollars. http://world.honda.com/investors/annualreport/2009/pdf/honda09ar-all-e.pdf The chart at the above are shows that net sales from year 2005 onward to 2008 is keep on rising but 2009 have depreciated. The sales have declines in North America, Japan and certain other markets. The main reason to make 2009 depreciated is because of North America have all-new competitors had a positive effect, but, as a result of the deterioration in the real economy triggered by the financial crisis, total unit sales declined. Management overview Honda has been minimize environmental impact in their products of engine plant which is waste management, noise management and supplier management. Honda UK management are encouraged all the departments to follow the waste hierarchy with all waste stream due to wasted materials can be their burden in their company profits end of the years. The hierarchy is to minimize, re-use, recycle, incinerate and finally controlled disposal. Noise is generated by Honda UK management from a number of processes, eg, the steel pressing, air conditioning systems and contractor operations. Internal noise is controlled through safety legislation to ensure the protection of our associates. External noise modelling is carried out across the site to confirm the noise levels at the boundary are in compliance with planning consents. Honda is reliant on the support of suppliers. Therefore, Honda want to get more support from UK to assists their product to sell out more. Honda current situation has more than 200 parts and materials suppliers based both in the UK and all over the world. All are required to achieve certification to a recognized that standard the registration. MISSION STATEMENT Honda maintaining a global viewpoint, we are dedicated to supplying products of the highest quality, yet at a reasonable price for worldwide customer satisfaction. Other than that, Honda have say that dreams inspire us to create innovative products that enhance mobility and benefit society. To meet the particular needs of customers in different regions around the world, we base our sales networks, research and development centers and manufacturing facilities in each region. Furthermore, as a socially responsible corporate citizen, we strive to address important environmental and safety issues. MARKET VALUES Honda had offer car insurance in UK which is Honda GAP insurance to increase their market value. Usually, people from UK buy car insurance are not able to claim all the payment to cover their original car cost. For examples, people bought normal insurance for the car around 14 thousand pounds plus 1 year warranty plus claim, so when they wanted to claim insurance for their car is only 10 thousand can be claimed. Opposite, Honda Gap insurance are offers customers to claim all the car cost. There are some pictures at the bellowing to show that how much Honda Gap insurance can be claim. http://www.honda.co.uk/cars/finance/personalfinance/gapinsurance/ MARKET SHARE Reader Request: December 2009 Market Share As you can see Honda market share in 2009 is 10.4% and the sales are 107,143 compare to last year is increase 0.8%. GM is one of the leading cars company in UK. GM are produced Opel/ Vauxhall brands. The second in the ranking board is Toyota/Lexus. The third is Ford. Honda is on the fourth in the ranking board. As you can see the volume change % of Honda has increase 24.46%. SECTOR TRENDS Due to global economic crisis, some company in UK wanted to reduce employee in their company for cut down their budget because of employee wages are too high and waste management in their company. Too many expenses to be their burden to take care. Therefore, they decided to cut down employee. Due to most of the people are jobless in UK. It will affect that consumer could not apply loan with bank, many of the service industry business are affected by this economic crisis. Besides that, Honda sales automatically will be affected as well. PESTLE POLITICAL FACTORS Due to UK government had proposal that limit number of cars being sold in the country. Honda sales would affect by this issue and couldnt manufacture more number of cars compare to previously. UK consumers pay higher pre-tax prices for cars than anyone else in the Europe. UK government was keen to attract foreign firms to invest in UK. Honda investing in UK as initial stake in rover. ECONOMIC FACTORS Exchange rate from  £ to Yen. Due to UK and Japan exchange rate are not stable always and it would affect Hondas cars price not stable. Income rising means that consumer income rising and their purchasing power have increase. Honda has kept up with this by introducing new models of car to go on sale this year. Due to global cost of petrol keep on rising to make consumers to struggling in their economic problem. Therefore, Honda introducing more economical cars and eco-friendly technology cars such as 1.4 Honda Jazz and Honda Civic Hybrid. SOCIAL FACTORS Social factors include the demographic and cultural aspects of the external macroenvironment. These factors affect customer needs and the size of potential markets. Some social factors include: In UK, consumers have a strong beliefs in their local brand instead of other country brand such as Japanese brand Honda, Toyota and etc. Therefore, Honda wanted to change their beliefs in introducing ego-friendly cars which is Honda Civic Hybrid. Language barriers Honda is moving to worldwide business so they deal in the English language easy for customer to understand. In UK, cars product are not too expensive as in other high tax country. Therefore, consumers rather to purchase high quality automobiles from western country such as BMW, BENZ, BENTLY and etc. Technological factors Technological factors show how the trend helps the business Nowadays, people too rely on GPS( Global Positioning System) to search a location they want to go due to GPS had developed by new technology. Therefore, Honda cars have had to include Satelite Navigation System in their newer models. Environmentally friendly cars Honda developed i-vtec, which is a follow on from their infamous vtec engines. The vi-tec engine provides fuel economy, ample torque and clean emissions. According to (Honda website) Honda has always been passionate in innovating technology and challenging boundaries of mobility advancements. It is our continuous commitment in providing joy of mobility for communities all over the world with our innovations in safety, environment and advanced mobility. As you can see at economic factors at above, which is cost of petrol price keep on rising in Malaysia. Therefore, Honda has been engaged in eco-friendly technology for a better, more sustainable future. The result of the Civic Hybrid is combining fuel efficiency and eco-friendly technology with fun diving. LEGAL FACTORS Due to employment laws in UK, employee working hours and the wages. Working hours in UK standard are 8 hours per day and minimum wages are  £5.93 per hours. Due to this situation, company could be affected because of high wages in a company. UK government has proposed all the company workplace must be as safe as is reasonably practical. They cover issues such as training, reporting accidents and the appropriate of safety equipment to make sure employee are in safety situation. ENVIRONMENT FACTORS Due to global warming of less petroleum to be found in country of produce petroleum, petrol price are keep on rising. Therefore, Honda introducing ego-friendly technology cars such as Honda Hybrid to protect global warming. UK have different weather and climate in a years. Change in temperature can impact on cars engine difficult to start when weather is cold and engine easy to overheat when weather is hot. Therefore, Honda had developed different engine in different country due to weather and climate problem. COMPETITORS SITUATION In UK cars brand have a lot competitors. But I am taking Ford to compare with Honda. In the situation of Ford Company, Ford is leading in the UK of cars sales. Ford Company was founded by Henry Ford in 1903. Ford is a multinational company as well. They have a strength in western company due to Ford is produced by US and western consumers have a strong beliefs in this company because of the car price are affordable compare to other western country brand of cars. SWOT ANALYSIS OF COMPETITOR Ford Company STRENGTH -online marketing capability, Ford is providing consumers to select their car through the website and allow to customize the interior, exterior and engine color and etc. -Ford have more consumer choice which is commercial vehicle and variety of cars for consumer. WEAKNESSES -company cut down employee to run down their costs. -low productivity due to management missing focus on some line performance because of Ford had expended their business into different area. OPPORTUNITIES -consumers have a strong beliefs toward Ford in western country -hybrid vehicles Ford Motor Company had expected by year 2010 half of the cars switch to hybrid cars to protect the global warming of petroleum. THREATS -high level of competitors in UK such as Honda, Toyota and etc. -low capital spending due to economic crisis, Ford had cut down employee to run down their costs and lower their cost in RD department. Therefore, Ford have threaten in this issues. Honda Company STRENGTH -Honda introducing new models which is eco-friendly technology cars. For examples, Honda Hyrid. -Honda introducing more save fuel car to change consumers beliefs. WEAKNESSES -Honda has Recalls number of cars for the brake problem to affect their reputation. -Honda sales declined due to economic crisis from year 2008 to 2009. OPPORTUNITIES -Honda business is attack into western country such as UK, US and etc. -Honda had developed an Asimo in their RD department due to technology advance in Japan. THREATS -consumers hardly to change their beliefs from their western country brand swtich to japanese brand. -competitors are investing to Hybrid cars. OBJECTIVES- SMART OBJECTIVES FOR BRANDING AND PROMOTIONAL Specific Create more advertisement to increase brand awareness of Honda Civic Hybrid To give out free gifts when consumers come to test drive To organize road show event to increase brand awareness Measurable To increase quality service of Honda To target 1000 consumers to fill up surveys after test drive to understand consumers needs and wants. Achievable It is possible to achieve if the gifts to exchange the result of consumers to know what is the quality of the cars. Realistic Honda has 4200 employee and enough capital to handle it. Time by end of 2010, Honda Civic Hybrid recognized by consumers and increase brand image. OBJECTIVES FOR GROWTH Specific Increase the service centre in UK Increase service level toward customers Measurable To enhance service level to customers compare to previous years To increase brand attribute to consumers toward Honda compare to previous years. Achievable More service centre convenience customers to go for service their car. High quality service can give confident of the brand to consumers to purchase it. To give out training for employees in service area. Realistic Consumers in UK have strong purchasing power, Honda is worth to invest in expanding the service centre for their future profits. Time By 2013 years, Honda can increase the ranking board in UK. Consumers in UK change their belief toward Honda brand due to high quality service. OBJECTIVES FOR FINANCIAL Specific Increase sales in UK Aim to increase the ranking in UK. Measurable To increase 5% sales compare to previous years To increase net income Achievable To give out more advertisement and based on high quality service level to influence consumers belief toward Honda in UK to purchase Honda. Realistic More service centre and employees has go through service training can increase confident of the consumers toward the Honda. Time By 2010, Honda sales increase 5% until the service centre expanded in UK. After service centre expanded in UK, sales increase 10% onwards. http://world.honda.com/news/1998/c980611.html MARKET STRATEGIES 4P MIX STRATEGIES http://www.learnmarketing.net/marketingmix.htm Product Honda Civic Hybrid is a best green car in UK and using innovative design. It can target customers needs and wants based on the innovative design of the car. This car can known as petrol-electric car. The features of the Civic Hybrid are increased style and improved driving such as mirror integrated indicators, body coloured side protectors, 15 alloys and etc. other than that, youll find high quality fabric as standard and heated front seats with lumbar support and full leather interior. Honda Civic Hybrid is using continuously variable transmission (CVT), it can reduce noise and jerkiness and also helps reduce fuel consumption and emissions. Besides that, Honda had provide after-sales service in London Honda which is no-charge shuttles service to and from your home and highest quality technical staff to ensure your Honda is repaired right the first time and customers can always booking with the service schedule with Honda website. Price Honda in UK is using skimming pricing strategies. Honda is using skimming pricing on their product of Honda Civic Hybrid because of the highest technology eco-friendly technology are advanced and after it launched in the world, competitors could follow it. Therefore, Honda set the highest price on the car and after few years competitors have follow the trend then Honda reduce a price to afford consumers. Honda Civic Hybrid have 3 spec which is ES, ES Leather, and EX. The ES price is  £18,975, ES leather are in  £19,875 and EX are  £21,510. . Promotion Promotion can be increase brand awareness and sales. The perceptions of cars to consumers are always high-involvement product. Therefore, consumers need to consider as good as possible to purchase it. So, marketers should using pushing promotional strategy to attract consumers which is using advertisement in commercial not in a short term, at least long term advertisement keep on repeat on the commercial to attract consumers attention. Other than that, marketer can use sales force to increase sales which is organize an road show event in public to show the sample of car and put some sales agent to pull consumers. Not only have that, consumer able to booking a test driven in a period via online through Honda website in UK. Place Place is important for consumers because of how the product getting to the consumers. There are few methods to getting consumers to come over the product. There are 234 Honda dealers in UK and 2 headquarter which is Langley, and Berkshire. 2 of these headquarter are responsible to driving up the sales and brand awareness throughout UK. Therefore, consumers are convenience to go for it without worries about no dealers. Other than dealer, consumers can purchase it when Honda is lauching an road show event in any shopping mall. Forecast and Implication 3-year forecast and budgets 2009 2010 2011 2012 Profit 137,005 143,855.25 151,048.01 158,600.41 Cost 7,419,582.00 7,790,561.1 8,180,089.1 8,589,093.5 Sales 10,011,241.00 10,511,803.00 11,037,393.00 11,589,262.00 3 Year Forecast and Budget

A Child Called It By Dave Pelzer :: essays research papers

A Child Called It was about the struggles of a young boy named Dave Pelzer. Dave was put through hard times and at some point lost hope in his dreams and doubted the humanity of mankind, but in the end because of his strong will he was able to overcome his problems and make a better life for himself.   Ã‚  Ã‚  Ã‚  Ã‚  When Dave was younger him and his brothers, Ronald and Stan were happy in a normal family with a loving mom and dad, but as years passed things started to change. Dave’s parents became alcoholics. His father never came home and his mother had lost her brightness and love of life, resorting to alcohol to get through the day. She became miserable to live with. Although she became mean to the kids she focused her anger on Dave. At first she would pit his brothers against him or make him do many chores, but soon her meanness turned to hatred towards Dave.   Ã‚  Ã‚  Ã‚  Ã‚  To her Dave was now just a slave and an â€Å"it† she referred to him as â€Å"the boy†. Although sometimes Dave’s father would try to help him or defend him in arguments he would always give in to Dave’s mother. At a young age Dave had to learn how to play games with his mother as a sort of survival tactic to stay alive in his household. Besides telling her child that she hated him and wished him dead Dave’s mother put him through tremendous physical pain and abuse. From a young child till the fifth grade Dave Pelzer had been made to sleep away from the family in the basement in a small army cot. He was starved for days and days on end. His mother longed for any time to severely beat him, it made her day, she would think of morbid things all day to do to him when he got home from school. Among many other things, Dave Pelzer was; stabbed, made to drink ammonia, bleach, and dishwashing detergent, made to sit in a bathroom for hours with many chemicals creating a small gas chamber, put in freezing cold water for hours with just his nose sticking out of the tub, burnt on an open fire on the stove, and made to eat his little brother’s dirty diaper. These were only some of the torturous things his mother could think of to do to her little boy.

Effect of temperature on rate of reaction :: GCSE Chemistry Coursework Investigation

Effect of temperature on rate of reaction Aim: To find out if the temperature increases the rate of reaction of two chemicals. Prediction: My prediction is that the higher the temperature is the faster the rate of the reaction will be. Equipment: Hot water, thermometer, flask, cold water, stopwatch, tissue paper, paper with ‘X’ marked on it, safety glasses, measuring cylinder, large beaker, sodium thiosulphate, hydrochloric acid. Method: The experiment has to be done five times for the five different temperatures of the sodium thiosulphate. The temperatures are: 20 °C, 30 °C, 40 °C, 50 °C and 60 °C To start the experiments fill the flask with 50cm ³ of sodium thiosulphate into the large beaker. Fill the large beaker up with the water of right temperature that is required for the experiment. Put the thermometer into the flask with sodium thiosulphate and check the temperature is right for the experiment. If the water is too cold, in the large beaker pour in some more hot water or if it is too hot pour in some cold water to reach the required temperature for the sodium thiosulphate. Once the sodium thiosulphate is the right temperature, take it out of the water, wipe the bottom of the flask with tissue paper and place it onto the piece of paper with ‘X’ marked on it. Now measure 5cm ³ of hydrochloric acid in the measuring cylinder. Then pour the hydrochloric acid into the sodium thiosulphate, at this moment start timing with the stopwatch and keep timing until you cannot see the ‘X’ mark through the liquid. Make sure you wear safety glasses and handle the acid carefully. Fair Test: To make this investigation fair you have to make sure you use the same concentration of hydrochloric acid for all experiments. You also have to make sure you use the same amount of hydrochloric acid and sodium thiosulphate for all the experiments. Also make sure you time the experiments accurately. Observation: My observation was that when the temperature of the sodium thiosulphate was higher the solution turned cloudy quicker. Results: -------------------------------------------- Temperature ( °C) Time for cross to disappear (minutes) 20 2.49 30 1.

Mb0045

Feb/Spring 2012 Master of Business Administration – MBA Semester IV MI0038 – Enterprise Resource Planning – 4 Credits Assignment – Set- 1 (60 Marks) Note: Each Question carries 10 marks. Answer all the questions. Q1. Q2. Q3. Q4. Why are ERP systems said to be flexible? Explain with an example. Explain with an example the concept of supply chain management? Differentiate between Open Source and Commercial ERP. Briefly explain the key principles to a proper ERP system selection process. What is ATO and how is it different from ETO? List the advantages of CAD/CAM.How does the plant maintenance module help in achieving competitiveness? Write a note of Quality Management. Explain the working of Warehouse Management and Purchase department with an example. Q5. Q6. Feb/Spring 2012 Master of Business Administration – MBA Semester IV MI0038 – Enterprise Resource Planning – 4 Credits Assignment – Set- 2 (60 Marks) Note: Each Question carr ies 10 marks. Answer all the questions. Q1. Q2. Q3. Q4. Q5. Q6. What is web ERP? What are its benefits? List out the different modules under ERP Inventory management. Also read  Modules 9 & 10Briefly explain the functionalities of CRM sub modules. List out the benefits of CRM Systems. Illustrate the role of ERP systems in Human Resources. List out the benefits of Human Resource management systems. Describe how you would go about the different phases of the ERP implementation lifecycle, if it were being done in your company. Discuss briefly about JD Edward’s and PeopleSoft’s applications and their various modules. What is BAPI? Why BIAP is considered as commanding tool in the SAP consultant’s toolkit?

Management Fraud

Management Fraud Angela Battle Aiu Online Outline Types of Fraud Stealing Money, Computers, Inventory Trips on business expense Finding a business trip idea by traveling close to family Paying bills for personal accounts with business account Normally this would be a bookkeeper Reimbursements Turning in receipts for personal use and claiming it was a business expense. Why Does It Occur One bad habit leading to another Once fraud is committed once, they will attempt is a second time. Employee trying to borrow from the company without legitimate paperwork.Embezzlement often is a way of life for some people. Loss of time or money from job Impact of Fraud Fraud is not unusual Most companies will have to deal with some sort of fraud at some time or another Financial Loss The money or items that have been taken is a loss for the company. Cost of the Investigation It takes time and money to investigate any case and to hold litigations. Reputation The reputation of the company could be in da nger if the fraud is against something like Medicare or a government official. Could lead to a shut down and negative publicity Damaged MoraleDamaged relationships with employees and co-businesses Loss of Employees Protecting Against Fraud Have the right attitude Don’t believe that most employees won’t steal â€Å"We have auditors that will catch it† Hire Smart Know as much as possible about every employee before hiring. Employee Knowledge Allow employees to know that they could be audited and that the company is watching. Internal Controls Audit periodically External Controls Do external audits if something looks incorrect. Mr. Wellington should say: Fraud can and has hurt many companies over the years.One type of fraud is management fraud that has been found. There are many ways that fraud can happen, and it normally starts off with something small. This could be anything from money to computers to inventory that all belongs to the company. This company knows what to look for and will be explained to each one of you, so that you will know what steps to take and what we are protecting. There are several ways that this hurts the company. First of all, the merchandise or expenses have been spent, so that is money out the window.Second of all, the money that it takes to investigate these types of problems. This can ruin the reputation of the company which could lead to a company wide shut down. This would create job loss for everyone at the company, especially if it is a government fraud. If it does not shut the company down, it could create doubt in many of the good employees and they would quit. Some companies have the wrong attitude when it comes to fraud. They will make statements like â€Å"Most employees will not steal† (Lang, A. 2001). Unfortunately, under the right circumstances, if they are under enough pressure and they think that it is justified, the vast majority of employees will steal. John J. Hall, a well-known fraud ex pert, estimates that 95 percent of employees will commit fraud given the right circumstances† (Lang, A. 2001). It is important for the companies to stay on track and not to put anything past anyone. Ways to reduce this risk is to create internal audits periodically. If anything suspicious comes up, then bring in external auditors that will have no relationships with the employees.Setup boundaries for the employees so that they can only get onto approved parts of the systems. Make sure every employee has an up to date copy of the company hand book that will state the consequences of fraud. Things that I feel strongly that should be included: Management should always be looking at what their employees are doing while at work. This should be maintained at all times. The management should know when to audit and when to reach for outside support. Maintaining the integrity of the company is the main objective to create job security for all the employees.The employees need to know wh at the procedures that is in place and know what will happen to them if they commit fraud. They should be automatically terminated and prosecuted. There is a zero tolerance for fraud for anyone at the company, from the CEO down to the regular worker. The management team has to be audited as well because they have all access to business fund, such as credit cards and specialized accounts. They have been known to turn in receipt for reimbursements that were for personal pleasures. They are known to order laptops stating that it is for business purposes and it not to be.My favorite statement that I have found for this matter is â€Å"Unfortunately, under the right circumstances, if they are under enough pressure and they think that it is justified, the vast majority of employees will steal. John J. Hall, a well-known fraud expert, estimates that 95 percent of employees will commit fraud given the right circumstances† (Lang, A. 2001). This is how most employees feel when they are caught or while committing the crime. References Lang, A & Ricciardella, T (2001) Retrieved November 26, 2012 from: http://www. boardsource. org/dl. asp? document_id=19

Unit 1-7 Test

Question 1 0 out of 2 points | | | Most people can think at _______ times the rate at which most people talk. Answer| | | | | Correct Answer:| 3 to 4| | | | | Question 2 0 out of 2 points | | | Defining a computer as â€Å"a programmable electronic device that stores, retrieves, and processes data† represents what type of meaning? Answer| | | | | Correct Answer:| denotation| | | | | Question 3 2 out of 2 points | | | The answer to all of the following questions can help you avoid self-fulfilling prophecies except:Answer| | | | | Correct Answer:| Why can't I compete with others who do the predicted behavior? | | | | Question 4 0 out of 2 points | | | Which of the following questions can help you find ways to become more other-oriented? Answer| | | | | Correct Answer:| all of the above| | | | | Question 5 0 out of 2 points | | | Self-awareness, an understanding of your core identity, isAnswer| | | | | Correct Answer:| all of the above. | | | | | Question 6 2 out of 2 points | | | Howard Giles' Communication Accommodation TheoryAnswer| | | | | Correct Answer:| claims that when another group is attractive and powerful, we adapt our communication style to their speech behaviors and norms| | | | |Question 7 2 out of 2 points | | | Immediately after listening to a short talk, most of us cannot accurately report _____ percent of what was said. Answer| | | | | Correct Answer:| 50| | | | | Question 8 2 out of 2 points | | | Researchers suggest that _____________ percent of the meaning we generate when interacting with others may be conveyed through nonverbal behaviors. Answer| | | | | Correct Answer:| 60 to 70| | | | | Question 9 2 out of 2 points | | | Your textbook presents seven key elements of effective communication. The first element on that list isAnswer| | | | | Correct Answer:| Self| | | | Question 10 2 out of 2 points | | | ______________ is the ability to restate what people say in a way that indicates you have understood what they mean. Answer| | | | | Correct Answer:| Paraphrasing| | | | | Question 11 2 out of 2 points | | | On average, we spend approximately ____________ of our communicating time listeningAnswer| | | | | Correct Answer:| 40-70 percent| | | | | Question 12 0 out of 2 points | | | Why are many people confident when asked to sing in a choir, but nervous when asked to sing solo? Answer| | | | | Correct Answer:| fear of the spotlight| | | | Question 13 0 out of 2 points | | | Which of the following is not a characteristic of paraphrasing? Answer| | | | | Correct Answer:| the ability to repeat exactly what a person has said| | | | | Question 14 0 out of 2 points | | | If you are willing to stand up for yourself in appropriate ways to fulfill your needs, you are practicingAnswer| | | | | Correct Answer:| self-assertiveness| | | | | Question 15 0 out of 2 points | | | Immediacy strategies refer toAnswer| | | | | Correct Answer:| the extent to which you seem approchable or likable. | | | | Question 16 2 out of 2 points | | | Members of most work groups interact with one another at Hall'sAnswer| | | | | Correct Answer:| social distance| | | | | Question 17 0 out of 2 points | | | Which media was used extensively to report events and opinions during citizen uprisings and protests in Iran in 2009? Answer| | | | | Correct Answer:| Twitter| | | | | Question 18 2 out of 2 points | | | A study by the Business-Higher Education Forum listed _________________ as the most important skill area for career preparation in college.Answer| | | | | Correct Answer:| oral communication skills| | | | | Question 19 0 out of 2 points | | | What type of listening enables you to identify and understand a person's feelings or motives? Answer| | | | | Correct Answer:| empathic listening| | | | | Question 20 0 out of 2 points | | | Good listeners use their extra thought speed toAnswer| | | | | Correct Answer:| summarize main ideas| | | | | Question 21 2 out of 2 points | | | In Latin, the word credo meansAnswer| | | | | Corr ect Answer:| â€Å"I believe. â€Å"| | | | | Question 22 2 out of 2 points | | If the word â€Å"computer† evokes a negative image of an increasingly complex software nightmare that frustrates and infuriates you, what type of meaning is influencing your response to the word? Answer| | | | | Correct Answer:| connotation| | | | | Question 23 0 out of 2 points | | | Identify the function of nonverbal cues in relation to verbal messages in the following example: When David asks Elaine whether she was able to buy any more of the on-sale Saran Wraps, she nods as she says â€Å"yes† while holding up three fingers and says â€Å"three. â€Å"Answer| | | | | Correct Answer:| repeats the verbal message| | | | | Question 24 out of 2 points | | | Mindfulness requiresAnswer| | | | | Correct Answer:| all of the above| | | | | Question 25 2 out of 2 points | | | Anthropologist Edward T. Hall identifies four zones of interaction used by most North Americans. Which of the followin g answers is NOT one of Hall's zones? Answer| | | | | Correct Answer:| business distance| | | | | Question 26 0 out of 2 points | | | Which of the following statements about the nature of nonverbal communication is described in the following sentence: â€Å"Depending on the circumstances and occasion, a laugh can be interpreted as amusement, approval, contempt, scorn, or embarrassment. Answer| | | | | Correct Answer:| Nonverbal communication is highly contextual. | | | | | Question 27 0 out of 2 points | | | What percent of women in the United States feel unhappy about their weight and want to be thinner? Answer| | | | | Correct Answer:| 75-80%| | | | | Question 28 2 out of 2 points | | | The Communication in Action feature in Chapter 6 explains that tattoos and body piercings can affect a person's credibility in all of the follwoing ways exceptAnswer| | | | | Correct Answer:| tattoos and body piercings have permanent and serious effects on a person's health| | | | | Question 29 ou t of 2 points | | | While preparing for a corporate job interview Richard pays careful attention to selecting appropriate clothing (including a long-sleeved blue shirt to hide his tattoo), reminding himself to smile and establish eye contact with the person who will be interviewing him, and answering questions in a strong, confident voice. What aspect of nonverbal communication has Richard failed to consider? Answer| | | | | Correct Answer:| none of the above| | | | | Question 30 2 out of 2 points | | | According to Hofstede's dimensions of culture, which country is ranked #1 in terms of masculine values?Answer| | | | | Correct Answer:| Japan| | | | | Question 31 0 out of 2 points | | | According to the 2000 Census, 75% of the people living in the United States were white. By 2006, _______________ of people living in the United States were white. Answer| | | | | Correct Answer:| 56. 6%| | | | | Question 32 0 out of 2 points | | | According to your textbook, people who believe that t heir culture is better than other cultures or that their culture should be the role model for other cultures would be classified asAnswer| | | | | Correct Answer:| ethnocentric| | | | Question 33 0 out of 2 points | | | Identify the function of nonverbal cues in relation to verbal messages in the following example: You say the words â€Å"I'm angry† with a loud volume, forceful gestures, and piercing eye contact. Answer| | | | | Correct Answer:| accents the verbal message| | | | | Question 34 0 out of 2 points | | | The two most common fears among North Americans areAnswer| | | | | Correct Answer:| fear of snakes and fear of public speaking| | | | | Question 35 2 out of 2 points | | | Which of the following religions is the oldest?Answer| | | | | Correct Answer:| Hinduism| | | | | Question 36 0 out of 2 points | | | In order to maintain a positive self-concept we often try to make ourselves look good byAnswer| | | | | Correct Answer:| doing all of the above. | | | | | Questio n 37 0 out of 2 points | | | Research suggests that leakage cues (unintentional nonverbal behaviors) may reveal deceptive communication. Which of the following answers describes a leakage cue? Answer| | | | | Correct Answer:| higher pitch, vocal tension, and longer pauses| | | | |Question 38 0 out of 2 points | | | In which interactional context does a limited number of people, usually two, interact for the purpose of sharing information, accomplishing a specific goal or maintaining a relationship? Answer| | | | | Correct Answer:| interpersonal communication| | | | | Question 39 0 out of 2 points | | | The fear or anxiety associated with either real or anticipated communication with another person or persons is referred to asAnswer| | | | | Correct Answer:| communication apprehension| | | | | Question 40 out of 2 points | | | Marguerite is a conscientious member of her work team. her listening style, however, annoys some of the other members. She tends to be an impulsive decision ma ker who rarely weighs the pros and cons of her decisions. What is Marguerite's listening style? Answer| | | | | Correct Answer:| time-oriented| | | | | Question 41 2 out of 2 points | | | People who exhibit effective nonverbal communication skills tend to haveAnswer| | | | | Correct Answer:| all of the above| | | | | Question 42 0 out of 2 points | | If you are thinking about your upcoming vacation plans rather than llistening carefully to your friend's problem, you are preoccupied byAnswer| | | | | Correct Answer:| internal noise| | | | | Question 43 2 out of 2 points | | | Which of the following is the best example of an abstract word? Answer| | | | | Correct Answer:| fairness| | | | | Question 44 2 out of 2 points | | | A corporate CEO relates that when he fumbled his way through a speech and started to ramble, he noticed that he was losing listeners and then became even more unnerved.The CEO was reacting toAnswer| | | | | Correct Answer:| feedback| | | | | Question 45 0 out of 2 points | | | Which of the following statements is an inference? Answer| | | | | Correct Answer:| Rodney does not care about the group's project. | | | | | Question 46 0 out of 2 points | | | Your textbook defines communication as the process of using verbal and nonverbal messages to generate meaning within and across variouscontexts, cultures, and channels. Which term in this definition refers towhere, when, and under what circumstances you communicate?Answer| | | | | Correct Answer:| 3. context| | | | | Question 47 2 out of 2 points | | | According to your textbook, ________________ communication refers to the interaction of three or more interdependent people who interact for the purpose of achieving a common goal. Answer| | | | | Correct Answer:| group| | | | | Question 48 2 out of 2 points | | | According to your texbook's definition of culture, which of the following groups of people meet this definition? Answer| | | | | Correct Answer:| All of the above| | | | |Question 49 0 out of 2 points | | | Anthropologist Edward T. Hall studies spatial relationships and how the distance between people communicates information about their relationship. He refers to this tendency asAnswer| | | | | Correct Answer:| proxemics| | | | | Question 50 0 out of 2 points | | | What are the distance parameters most North Americans use when interacting with close personal friends and family members? Answer| | | | | Correct Answer:| 18 inches to 4 feet| | | | | Sunday, October 7, 2012 8:04:08 PM CDT OK

Fast Food Nation Essay

Summary: All Americans effect the huge growth of fast food but adolescents play even more of a vital role in than the average consumer. Not only do teenagers consume fast food, but they work for it and steal from it because they are attracted to it the most. The fast food industry provides the easiest way for young people to get started and continue to succeed in our â€Å"Fast Food Nation. † Our country loves fast food, there is speedy service with cheap tasty food in over one million restaurants world wide. Though we all love it, we do not like the stories behind it. In 2004, Americans spent over 110 billion dollars on fast food, that’s more than higher education, computers, computer software and new cars combined (Scholosser, 3). Teenagers provide a huge role in the fast food industry. Teenagers work at these restaurants, eat at these restaurants, are objects of advertisements by these restaurants and steal from these restaurants more than any other age group. Ever since the age of three more than 75 percent of American children can recognize the face of Ronald McDonald. Since our nation is currently being raised around fast food it is only inevitable that as children grow, they only become more of a part of it everyday. The average American child begins to work around the age of 16 doing low wage low labor jobs. At anytime a teenager can walk into any fast food restaurant and apply for a job. Fast food restaurants prefer to employ teenagers because they are easily trained, less expensive to tend to than adults and are easier to control. Also since most teenagers still live at home they can afford to work for wages too low to even support an adult. â€Å"No other industry in the United States had a workforce so dominated by adolescents. About two-thirds of the nations fast food workers are under the age of twenty† (Scholosser, 68). Working in McDonalds is not difficult, but just tedious and long. Since most fast food restaurants are run my machines, it is up to these 17 year-old employs to push buttons and say commands. All Burger King wants is for things to get done faster, not how much effort is put into work, so teenagers feel working at Taco Bell or KFC won’t be as difficult as it will a strain. Any teenager working behind the counter at any fast food restaurant is given less respect than animals at the pet store. .†.. she hates the job and is desperate to quit. Working at the counter she has to deal with rude remarks and complaints. She is often yelled at by strangers angry that their foods taking to long or that something is wrong with their order. One elderly woman threw a hamburger at her because there was too much mustard on it† (Scholosser, 81). Though rudeness is a downside to a fast food job, there are perks for kids who do not need a lot. Many of the 200 dollar a week salary is used for teenage spending; clothes, nights out, cars and other desirable things. Teenagers run and continue the fast food work force every day, not because they have to but because it’s the best option available to them. Though we may not like the way the food is cooked or served; the way it tastes is still great. McDonalds makes a huge profit off of everything; soda fries and sandwiches all profit so largely, and teenagers are one of the most popular customers. A medium soda in McDonalds is $1. 29, it cost McDonalds $4. 25 per gallon of soda syrup, only about 9 cents worth of syrup is used in a medium drink, giving McDonalds almost a 95% profit. Soda consumption among teenagers has doubled within the past 20 years, reaching an average of twelve ounces of soda a day per child. (Scholosser, 54). With French fries McDonalds buy them frozen for 30 cents a pound, then sells them reheated in oil for 6 dollars a pound, pure profit pulled from the hands of teenagers. McDonalds makes billions upon billions of dollars annually by selling things for such a low price but really making the largest profit possible. Recently, fast food restaurants have become more attractive to armed robbers than a clothing store or gas station. Since fast food industries do almost all of their business in cash, others rely on credit card transactions. Robbery in fast food chains is not uncommon at all, even when most of it happens by their own employees, underage teenagers who are desperate for money. Though most of these robberies occur early in the morning or late at night when few people are working. â€Å"The typical employee stole about $218 a year and according to industry studies, about two thirds of the robberies at fast food restaurants involve current or former employees. † (Scholosser, 84). Employees have low pay, high turnover and know the restaurant, why not steal? McDonalds is already a billion dollar industry, many of the people think, its not going to hurt their business, they won’t even notice. However these robberies have led to deaths and injuries, and make teenagers realize what horrible conditions they are working in. All Americans effect the huge growth of fast food but adolescents play even more of a vital role in than the average consumer. Not only do teenagers consume fast food, but they work for it and steal from it because they are attracted to it the most. The fast food industry provides the easiest way for young people to get started and continue to succeed in our â€Å"Fast Food Nation. â€Å"